Shipping Policy

• All our products are custom made to order. Please allow 19-30 days (Excluding Alaska & Hawaii) for us to make it and get it to your door.
• Please allow 30 days for us to deliver your personalised items.
• We ship only to physical shipping addresses within the contiguous United States. We don’t ship to P.O. boxes, APO / FPO addresses
• Orders may not be shipped to multiple locations
• Shipping address changes must be requested before the order has been shipped. Once shipped, the address cannot be changed, cancelled, or diverted to a different shipping address
• Three attempts to deliver your package will be made by our shipping courier. If you’re not available during these attempts, our courier will ask you to contact them to arrange a delivery of your package for a time when you’ll be present to receive it
• A delivery confirmation email will be sent to you as soon as we receive a notification of successful order delivery from our courier
• Lost packages: If you haven’t actually received your order after receiving a delivery confirmation email from us, please contact us within 3 business days from the date you receive our delivery confirmation email. Threndo will not be responsible for the cost or replacement of lost or misplaced packages if notified later than the time frame mentioned above